HVAC Consumer Terms and Conditions
This website is owned and operated by CASATI Heating & Air Conditioning Inc. (the “Company”).
Before using this website, please read these terms and conditions of use carefully as they contain the legal terms that govern your use of the CASATI Heating & Air Conditioning Inc. website (the “Website”). Access to and use of the Website are subject to the Company’s privacy policy and the terms and conditions set out below (collectively, the “Terms and Conditions”). If you do not agree with these Terms and Conditions, please do not use or access the Website.
General
The Website Disclaimer and Terms of Use (the “Terms”) are to be read by you together with any terms, conditions or disclaimers provided in the pages of the website. In the event of any conflict, the terms provided in the pages of the website will govern. The information, material and content provided in the pages of CASATI Heating & Air Conditioning Inc.’s website (the “Information”) may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the website will mean that you agree to any changes.
The information contained in this Website has been prepared solely for the purpose of providing general information about CASATI Heating & Air Conditioning Inc. and its products and services.
The information contained in this Website does not constitute advice or an offer to sell or deal in any securities and must not be relied upon in connection with any investment decision.
Limitation of Liability / Disclaimer of Warranty
You expressly understand and agree that your use of this Website is at your sole risk. This Website and related information is provided by CASATI Heating & Air Conditioning Inc. on an “as is” and “as available” basis. CASATI Heating & Air Conditioning Inc. and its affiliates make no express or implied warranties, representations or endorsements of any kind, or as to this Website’s operations or the information, materials, content, resource articles or products included herein.
CASATI Heating & Air Conditioning Inc. does not represent that the information contained in this Website is accurate, comprehensive, complete or verified, and shall accept no liability for the accuracy or completeness of the information contained in the Website or for any reliance placed by any person on the information.
Certain (hypertext links in this Website will lead you to websites which are not under CASATI Heating & Air Conditioning Inc.’s control. These links are being provided to you as a convenience, and CASATI Heating & Air Conditioning Inc. assumes no responsibility or liability for any material or information found through such links. Furthermore, CASATI Heating & Air Conditioning Inc. accepts no responsibility or liability for any material or privacy practices on any sites accessed through such links.
Cancellation/Refund Policy of Work Order Service Contracts:
All work order cancellation requests must be submitted to Casati Heating & Air Conditioning Inc. (“the Company”) in writing. Verbal cancellations will not be accepted, without exception. Once the Company receives your cancellation request, it will be reviewed, and you will be notified of the approval or rejection of any refund request. If your refund request is approved, then your refund will be processed, and the refundable amount will automatically credit to your original method of payment, within 15 to 30 business days.
In the event you must cancel your work order contract, you will receive a refund (if applicable) by the Company as defined below:
- You may cancel your Work Order Contract for any reason within 10 days after signing and receiving a written or electronic copy of it by the Company. Your cancellation notice must be submitted in writing to the Company. If your cancellation notice meets the above stipulation and the Company has not rendered any services, nor delivered any product to you before your cancellation notice (and as indicated in your contract), then any deposit you applied toward the contract is fully refundable. If service or product was successfully delivered to you and as per your contract, then the cost of the service(s) and product(s) will be deducted from your deposit amount. If the cost of work rendered exceeds the deposit amount, then the Company will invoice you for the difference between the deposit amount and costs incurred, and that amount will be payable by you to the Company effective immediately.
- Credit Card Refund Policy
After credit card payments are processed by Casati Heating & Air Conditioning Inc., all credit card refunds thereafter will be subject to a 5% bank and administrative fee on the total amount being refunded on Customer’s credit card. Casati Heating & Air Conditioning Inc. will deduct the fees from the total amount being refunded.
Refunds are issued in the same manner payment was made, within 15-30 working days of the Company receiving your cancellation notice and approving it.
Email cancellation notice to info@casatiheatingandair.com or
Mail to: P.O. Box 74062 MARKETPLACE PO, Georgetown ON L7G 5L1
- Cancellations received after 10 days of contract purchase and signage date forfeit full deposit (unless otherwise determined by the Company) and are non-transferable. Any additional costs incurred by the Company for service(s) and products outlined within the contract that were rendered before the Company received and approved your cancellation notice, will be invoiced to you and payable to the Company effective immediately.
- Special order items, including custom-made materials/products, may not be cancelled or returned and no refunds will be issued.
Service Appointment Cancellation Policy:
Services include: Maintenance, Diagnostic, Installation and Repair of HVAC system(s)
When you book your appointment, you are holding a space on our calendar that is no longer available to other valued customers like you. In order to be respectful of all involved, please call Casati Heating & Air Conditioning as soon as you know you will not be able to keep your appointment.
If cancellation is necessary, we require that you call us at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another customer access to that appointment time.
How to Cancel Your Appointment
If you need to cancel your appointment, please call us at 905-460-4023between the hours of 9 am – 5 pm (Monday-Friday). If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. For after-hours calls or on weekends/holidays, please email us your cancellation notice to: info@casatiheatingandair.com
Late Cancellations/No-Shows
A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a customer is not present to give us access to perform service at the scheduled appointment location and has not cancelled the appointment. In either case, we will charge the customer a $50 missed appointment fee.
Bundled Rebates Disclaimer
Terms and conditions, and restrictions – applicable taxes not included in rebates or any pricing throughout this website.
Bundled rebate offers and prices are on a ‘first-come-first-serve’ basis and are subject to availability of rebates and HVAC products at the time of inquiry and again, upon signing a sales work order agreement with CASATI Heating & Air Conditioning Inc. or its affiliates; as well as, subject to qualifying terms and conditions of suppliers, distributors and government agencies.
Rebates and pricing may change without notice or guarantee. The images throughout this website are used for promotional purposes only, without representation or warranty of any kind, either expressed or implied.
